Refund policy

 

Refund & Return Policy

At Kingz n Queenz Custom Creations, every product is handcrafted with care and made to deliver a luxurious experience. Because many of our products are personal care or home fragrance items, we maintain the following policy to ensure the safety and satisfaction of all our customers.

Returns

Due to the nature of our products, we do not accept returns on opened or used items, including but not limited to:

  • Body Oils
  • Body Butters
  • Body Lotions
  • Body Mists
  • Perfumes
  • Room Sprays
  • Wax Melts
  • Candles
  • Carpet Fresheners
  • Mop Soap
  • All-Purpose Cleaners

This policy helps ensure the safety, quality, and integrity of every product we sell.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product and packaging

Once reviewed, we will gladly provide a replacement or, when appropriate, a refund at no additional cost.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided production has not yet begun.

Once an order has entered production or has shipped, it cannot be canceled.

Shipping

Shipping charges are non-refundable unless the error was made by Kingz n Queenz Custom Creations.

We are not responsible for delays caused by carriers, weather, or incorrect shipping addresses provided at checkout.

Fragrance Preferences

Fragrance is a personal preference. Because scent perception varies from person to person, we cannot offer refunds or exchanges based on:

  • Personal scent preference
  • Fragrance strength expectations
  • Color variations
  • Texture variations that do not affect product performance

Handmade Products

Our products are handcrafted in small batches. Slight variations in color, texture, or appearance are natural and reflect the unique nature of handmade products. These variations are not considered defects. All in-person sales are final unless the item is defective.

Missing Packages

If tracking shows your package has been delivered but you cannot locate it, please contact the shipping carrier first. While we are happy to assist with filing a claim when possible, Kingz n Queenz Custom Creations is not responsible for packages that are lost or stolen after confirmed delivery.

Contact Us

If you have any questions about your order, please contact us before initiating a dispute. We are committed to providing excellent customer service and will do our best to resolve any issues promptly.

Thank you for supporting our small business and allowing us to be part of your luxury self-care and home fragrance experience.